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FAQ


About

Toy Store and More is an on-line only store located in the Brighton area of Melbourne, Australia. We endeavour to bring our customers a select range of quality and creative products for children to enjoy such as our unique range of Children's Art Portfolios under the My Artworx brand. Thank you to all our customers for supporting small business. Should you have any feedback you'd like to share, please get in touch at hello@toystoreandmore.com.au

Customer Service & Privacy

Toy Store and More is committed to providing excellent customer service and quality products. We respect your right to privacy. Any personal details collected as a result of an inquiry or order will be kept strictly confidential and will only be used to conduct our business in an efficient manner.

Shopping

Orders may be placed using our secure, easy to use on-line shopping cart. If you prefer you may also place an email order direct with us.

All product prices are in Australian dollars and are inclusive of a 10% goods and services tax (GST). Prices listed within our shopping cart do not include any delivery fees. 


Currently we can only accept orders for delivery within Australia.

Payment Options

Payments may be made by:

Mastercard / Visacard using our Secure On-line Payment Gateway.

EFT payments direct to Toy Store and More at Bendigo Bank Branch Number: 633 000

Account Number: 155 238 249 (Please include your name order number in the reference field).

Pricing, Shipping & Handling

*UPDATE - Please note there may be slight shipping delays due to the current increase in demand for postal/courier services - in particular this will impact our Melbourne Metro & Australia Wide delivery locations. We are still able to  deliver locally in the Bayside area without delay (1 to 2 business days delivered to your door) these will be contactless drop offs.

Australia Post Coronavirus updates can be reviewed here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#signatures

Free Delivery within Bayside Suburbs of Melbourne (as per the Bayside Council area) Delivered within 1 to 2 business days.
Includes: Beaumaris 3193, Black Rock 3193, Brighton 3186, Brighton East 3187, Cheltenham 3192, Hampton 3188, Hampton East 3188, Highett 3190 and Sandringham 3191.

Orders of $50.00 or more - Free Delivery for standard size parcels

Standard delivery fees for Melbourne Metro area is $10.00

Standard delivery fees for Australia wide outside of Melbourne Metro area is $15.00

Standard Parcel size is considered a maximum of 2 - A2 size Art Portfolios or 4 - A3 size Art Portfolios or combinations therof.

Additional delivery fees may also apply to large or heavy parcels and remote regional areas.

Please contact us should you have any delivery queries, we are happy to quote fees and timeframes prior to ordering.

Toy Store and More aims to process orders within 2 business days ready for dispatch - excluding busy holidays periods throughout the year.

Although our Art Portfolios are lightweight they can be large in size which means postage rates are often calculated on cubic weight as well as actual weight. We use a combination of Australia Post and Courier Services for deliveries depending on destination and parcel size, we will always endeavor to keep postage costs to minimum where possible.

Sale

EOFY sale - 15% storewide discount will be applied to cart, does not include products already included in Sale collection and does not include shipping fees. 

Returns

We are happy to offer refund or exchange should there be any problems with the quality of a product or products received are not as expected. Please contact us within 7 days of receipt to arrange refunds or exchanges before returning goods. Please ensure products are in original condition with labels and original packaging.