FAQ

About

Toy Store and More is an on-line only store based in the Brighton area of Melbourne, Australia. We offer a selection of quality and lasting wooden toys and educational games for children to enjoy as well as colourful craft products and unique children's art portfolios under the My Artworx brand.

A BIG Thank you to all our customers for supporting this small business.

Please note that all health and cleanliness precautions, as recommended by the Victorian chief health officer, are currently being undertaken to prevent the spread of COVID-19.

Should you have any feedback you'd like to share, please get in touch at hello@toystoreandmore.com.au

Customer Service & Privacy

Toy Store and More is committed to providing excellent customer service and quality products. Your right to privacy will be respected at all times. Any personal details collected as a result of an inquiry or order will be kept strictly confidential and will only be used to conduct the business in an efficient manner.

Shopping

Orders may be placed using the secure, easy to use on-line shopping cart - powered by Shopify.

All product prices are in Australian dollars and are inclusive of a 10% goods and services tax (GST). Product prices listed within the shopping cart do not include delivery fees. 


Currently orders are only accepted for delivery within Australia.

Payment Options

Payments may be made by using our Secure On-line Payment Gateway.

EFT payments can be made direct to Toy Store and More at:
Bendigo Bank Branch Number 633 000

Account Number 155 238 249 (Please include your name and order number in the reference field).

Shipping & Handling

Free Local Delivery Includes Postcodes: Beaumaris 3193, Bentleigh 3204, Bentleigh East 3165, Black Rock 3193, Brighton 3186, Brighton East 3187, Caulfield North 3161, Caulfield South 3162, Carnegie 3163, Cheltenham 3192, Elwood 3184, Elsternwick 3185, Gardenvale 3185, Glen Huntly 3163, Hampton 3188, Hampton East 3188, Highett 3190, Hughesdale 3166, Huntingdale 3166, McKinnon 3204, Mentone 3194, Moorabbin 3189, Murrumbeena 3163, Oakleigh 3166, Oakleigh South 3167, Ormond 3204, Patterson 3204, Ripponlea 3185, Sandringham 3191 and St Kilda East 3183.

Local Delivery orders will be hand delivered to your door by contactless drop off.

Free Delivery - All orders of $100.00 or more for standard delivery Australia wide

$9.90 - Australia wide for standard delivery of orders below $100

Toy Store and More exclusively use Australia Post for all deliveries, we can ship orders anywhere within Australia including deliveries to residential addresses, business addresses and P.O Boxes. Tracking number will be provided for all orders.

Toy Store and More aims to process orders within 1- 2 business days ready for dispatch, estimated delivery times (excluding busy holiday periods) for parcels sent from Melbourne Metro according to Australia Post delivery updates are as follows:

VIC  2 - 4 business days
NSW 3 - 5 business days
SA 3 - 5 business days

QLD 4 - 6 business days
ACT 3 - 5 business days
NT 6 - 11 business days
WA 7 - 10 business days
TAS 4 - 7 business days
AU Country & Remote areas please see your local post office for accurate time frames

UPDATE: Please note that all health and cleanliness precautions, as recommended by the Victorian chief health officer, are currently being undertaken to prevent the spread of COVID-19.

Due to the ongoing Victorian Covid-19 restrictions, our Click and Collect service from the warehouse has been suspended until further notice.

Australia Post Coronavirus updates can be reviewed here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates

Standard Parcel size is considered a maximum of 2 - A2 size Art Portfolios or 4 - A3 size Art Portfolios or combinations therof. Standard weight is up to 5kg.

Additional delivery fees may also apply to larger or heavy parcels and remote regional areas.
We will always endeavor to keep postage costs to minimum where possible.

Please contact us should you have any delivery queries, we are happy to quote fees and timeframes prior to ordering.

Returns

Refund or exchange can be offered should there be any problems with the quality of a product or the products received are damaged in transit. Please contact us within 7 days of receipt to arrange a mutually suitable arrangement before returning goods. Please ensure products are in original condition with labels and original packaging as when received to enable refunds.